For the convenience of incoming guests, we require rooms to be vacant by 11am on the day of departure. Later departure time may, however, be possible upon request. Normal check-in time is 2pm onwards, but earlier parking & bag drop off can be arranged. Please note we do not accept check-in's after 10pm without prior arrangements.

In case of a cancellation, please give us 48 hours notice (1 week for group bookings). In the event of less than 48 hours notice of cancellation of your booking, we would make every effort to re-let the accommodation. However, we reserve the right to charge you to the full cost of the booking if the room is not subsequently re-let.

Please note that all our bedrooms, the breakfast room and the lounge are NON-SMOKING/VAPING. We do, however, have a lovely view at the rear of the property where you are able to smoke.

In the event of damage to Hotel property, we reserve the right to charge to replace, repair or professionally clean the item concerned.

The Telstar car park is to the rear of the hotel, please call into reception to unload your luggage and we will inform you how to find our car park.

We hope you have a lovely stay, but if you have any problems at all, please speak to Amy, Ben or one of the team.